CUSTOMER NOTICE

We are aware that lately a number of our tenants have been emailed from addresses that at a glance appear similar to britanniapropertyservices.com. These emails ask our tenants to pay their rent into alternative banking details, following an official correspondence of similar nature that we sent out back in July.

We are working with our IT partners to understand how these agents are intercepting communications from our tenants, in order to pose as us. We have also raised the matter with West Midlands Police as a victim of cyber crime.

Following this, we will NEVER ask our tenants to change payment details by email, SMS, or over the phone on an unrecognised / withheld number. If you receive any communications of this nature, you are strongly advised to contact our Selly Oak office, to verify that this is in fact an official request.

We assure all our customers that there have been no data leaks, and that any personal information we hold is safe and secure, as required by GDPR.

The prominence of the internet has led to more and more sophisticated attempts to enact criminal activity; we thank you for your understanding in this matter, and we encourage all our customers to act with diligence and care when it comes to managing their tenancy with us.

Regards

The team @ Britannia Property Services